FAQs What are your operating hours? Monday-Friday 8 am to 5 pm WST Email: parts@lr-parts.co Postal Address: PO Box 2708, Clarkson Western Australia 6030 How do I pay for the goods I buy? PayPal Internet Bank Transfer Visa Card, Master Card & American Express. Bank Cheque or Money Order Personal Cheques (Must clear prior to shipping) Will I get a Tax Invoice? Yes, a Tax Invoice will be sent, and will itemise the cost and show the GST component. How is my order shipped and when can I expect it to arrive? We will choose the carrier that best suits your location and the weight and dimensions of your packed goods. Most small items are sent by Australia Post’s eParcel™ service. You can expect delivery within 3 to 7 working days from the day your order is finalised, but this does vary depending on location. What if I’m not home when the goods are delivered? Goods are delivered during normal working hours. If you aren’t home, the driver will leave a note telling you how the goods can be collected. We recommend you use an address where someone will be there to take delivery. We do not cover the cost of re-delivery. Do I pay for freight? Over 95% of our items have Free Postage and Handling however some items will attract freight cost and will be displayed within the listing. What about insurance for my purchases? We offer insurance with most orders. This is only waived if you request to have a “no signature delivery”. Are my purchases covered under warranty? We are confident in the quality of the goods we sell so, with certain exceptions, all items are covered by a minimum 12 month manufactures warranty, with some items having an extended warranty that will be clearly shown on the page for that item. The warranty is for the parts or accessories purchased and does not cover fitting or installation of the items. What happens if an item is faulty or damaged? Where an item is shown to have a manufacturing fault or is damaged before delivery, we will replace the item at our cost. Please read our full Returns Policy. Can I return items if I change my mind? Generally speaking, no. It is the buyer’s responsibility to wisely select the goods for purchase, and our responsibility is to supply the items requested. However, as a service to our customers, we will consider each request on its merits, but returns in this category are at our discretion. I can’t find the item I’m looking for. Can you source it? Not all of our available parts and accessories are listed. Email parts@lr-parts.co and we will do our best to source the item you want. Do you have another question? Contact us today